Delivery, payment and returns

Delivery charge

Every order has a delivery charge of ৳120. It is shown at checkout before you pay, and it is not refundable once your order is confirmed, including when an order is refused at the door or returned, because the courier has already been paid.

Delivery time

After we confirm your payment: 1–3 days inside Dhaka and 3–5 days outside Dhaka. Public holidays, bad weather or courier delays can add a little time.

You can follow every step (preparing, handed to courier, out for delivery, delivered) in My account → My orders, and we also email you at each step.

How to pay

bKash or Nagad (Send Money): send the full amount, products plus delivery, to the personal number shown at checkout, then enter the Transaction ID. A screenshot is optional.

Cash on delivery: available for orders up to ৳5,000. You first send only the delivery charge (৳120) by bKash or Nagad; after our admin approves it, you pay the product price in cash when the order arrives.

We never ask for your PIN, OTP or password. Don't share them with anyone, including people who say they are from OANRO.

Payment check and overpayment

We check every payment in our bKash/Nagad app before confirming the order. If the Transaction ID can't be found, the order is not confirmed and we tell you why.

If you sent more than the order total, or an item ran out of stock after you paid, we return the extra amount to the same number you paid from, usually within 3 working days of checking it.

Cancelling an order

You can cancel before the order is handed to the courier: contact us and we refund the product price. The delivery charge is not refunded.

Once the order is on its way it can't be cancelled. Refusing a cash-on-delivery order at the door is treated as a cancellation.

Returns and exchanges

If you receive a wrong, damaged or missing item, tell us within 3 days of delivery with a photo. We will replace it or refund the product price, and we cover the return delivery.

Items must be unused and in their original packaging. For hygiene reasons, earrings and nose pins can only be returned if they are faulty or wrong.

Change-of-mind returns are not accepted at the moment.

Refunds

Refunds go to the bKash or Nagad number you paid from. The delivery charge is refunded only when the mistake was ours (wrong or damaged item).